Shipping Policy

Global Warehousing — Five Fulfillment Hubs

Inventory is routed through Germany, Spain, France, the United Kingdom and the United States so orders can ship from the closest available hub.

Delivery Guarantee

Domestic hub deliveries target 1–2 business days. Global express deliveries target 2–3 business days. If eligible delivery takes more than 3 business days from dispatch, Exotec refunds 50% of the order subtotal.

Discreet Packaging

Orders ship in plain, unbranded packaging with neutral labels and tracking.

Support

If a policy affects an existing order, contact support with your order number so our team can review the case.